Making a difference for patients at UCLH

Supporting patient care

We support the Trust’s strategy to improve the patient experience at UCLH. All of our activities are aimed at making patients' lives better during their stay in the hospital.

Home What we do Supporting patient care

A patient-centred hospital

We know that coming to hospital can be a worrying time for many people and the little things can make a difference. Our patient-centred grants aim to make patients that little bit more comfortable and informed.

Patient-centred projects

Hetty’s Hospital App

Hospitals can be very intimidating places for children and young people, and often it is difficult to explain the hospital process to them. Evidence strongly indicates that play is a key learning tool. It can be used to develop greater understanding and awareness of a child’s experiences and rationalise their experiences.

The charity has awarded funding for Hetty’s Hospital App which explores a selection of commonly-experienced hospital narratives through stories and games. The app is aimed at children of ages 4-8 years and will be offered for several services including oncology, diabetes, allergy testing and dentistry.

The app is expected to improve the hospital experience for its users and also aims to reduce length of stay and hence costs, since the more calm and prepared the child, the more likely they are to tolerate a daunting procedure such as an MRI scan without sedation, which can cost £1,000 per patient.

Installing hearing loops around UCLH

One in six people in the UK suffer with some degree of hearing loss, and this can be made worse in venues with poor acoustics or background noise and competing sounds.

That’s why a grant from UCLH Charity will enable the installation of hearing loops in our busiest and noisiest environments, including ground floor reception areas and outpatient clinics.

Case studies

COVID-19 Emergency Staff Support Fund

Our COVID-19 Emergency Staff Support Fund will support our dedicated hospital staff who are working tirelessly on the front line of our NHS to care for patients during the Coronavirus pandemic.

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Falls prevention

We funded a programme of measures to reduce falls and prevent harm at UCLH through evidence based interventions such as anti-slip slippers, environmental changes and encouraging patients to “call not fall” – which is part of a wider campaign to encourage patients to ask for help.

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Self-management tools

We will provide ‘Bridges’ programmes to help those with neuromuscular disorders to understand and manage their condition better.

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