Making a difference for patients at UCLH

The Cotton Rooms patient hotel

We built the UK’s first purpose-designed patient hotel so that ambulatory patients can receive treatment in the day without the need to take up a hospital bed. The hotel is adapted around the needs of the patients and is conveniently located near the University College Hospital Macmillan Cancer Centre.

Lounge at the Cotton Rooms

Home Case studies The Cotton Rooms patient hotel

What was achieved?

The Cotton Rooms sees over 1000 patients per year typically spending between one and 25 nights and regularly receives excellent feedback from guests, who comment on the friendliness of the staff and the luxurious feel that the hotel boasts. The hotel costs the NHS just £134 per patient per night which is a significant financial saving, compared to putting a patient up in a hospital bed, which costs £350 per night. 

Facilitating the patient

Cancer care has undergone a revolution in the past few decades. Treatment methods are evolving and survival rates are rising. 

As this develops, so has the approach to the changing needs of the patients. Many patients now require less time in hospital isolation. They can receive treatment in the day and stay in private accommodation in the evening.

That’s why UCLH Charity applied funding for the UK’s first patient hotel. The Cotton Rooms provides a place to stay for patients who are undergoing NHS treatment, for instance chemotherapy or radiology, and was opened in July 2012 at a cost of £4.5 million.

The hotel was purposely designed by leading healthcare architects, Llewelyn Davies to provide a safe and comfortable environment for patients. The design process included a comprehensive survey of patients to understand what would make the facility feel patient focussed, whilst maintaining a four star ambience.

The hotel contains 35 rooms; made up of 27 twin/king rooms, five single rooms, two disabled rooms and one self-catering junior suite. All rooms are purpose-designed for comfort and practicality to cater to guests’ every need.

The hotel sees over 1000 guests per year typically spending between one and 25 night. Based on Tottenham Court Road, the hotel is just a stone’s throw away from University College Hospital and within a one-mile radius of the National Hospital for Neurology and Neurosurgery. 

According to Peter Burroughs, development director at UCLH Charity, the hotel is also financially viable to the NHS. The accommodation is a cheaper alternative to putting a patient up in a hospital bed, which would cost £350 per night or putting a patient up in a London hotel, which would cost £185 per night. “At £134 per night, the Cotton Rooms is therefore the cheapest option.”

Guests are referred to the Cotton Rooms by specialist clinicians who consider that the patient is suitable to stay at the hotel.

What next?

With the development of the UCLH Proton Beam Centre in progress, UCLH expects an influx of cancer patients travelling to London for treatment by 2020. To accommodate this, the trust is considering further expansion of the scheme. Watch out for more information.